> ## Documentation Index
> Fetch the complete documentation index at: https://resources.iqpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders & Cards

> Create orders and manage the full card lifecycle.

## Creating Orders

Orders are how you send digital restricted cards to members. Click **Send cards** in the sidebar to start. The order wizard has four steps.

<Steps>
  <Step title="Select Program">
    Pick the program you want to create the order under. If you have one program, it is selected for you.
  </Step>

  <Step title="Select offers">
    Pick the offers to include (like food, personal care, or transit).
  </Step>

  <Step title="Select Recipients">
    Recipient groups are shown first. **Select by Group** is the default -- check one or more groups to send to everyone in them. Use the search box to find a group, or click **View Members** to see who is in one.

    For smaller orders, switch to **Select Individuals** and pick recipients one by one.
  </Step>

  <Step title="Order Summary">
    Review your recipients, order value, fees, and total against your available balance. Choose **Now** or **Schedule for Later** (with a date), then click **Place Order**.
  </Step>
</Steps>

### After you place the order

Orders process in the background, so you do not have to wait on the page:

1. You land on a confirmation page while the order is prepared: **Order validated → Cards provisioned → Finalizing secure delivery**.
2. When the cards are created, you can go to **View all cards**, **View Orders**, or **Place another order**.
3. Cards are delivered to members by text or email, based on each member's delivery preference.

If an order takes longer than expected, you can leave the page and track it under **Card management → Orders**. Scheduled orders show the date the cards will be delivered.

<Note>
  If you want to create orders using code, see the [Create Order API](/api-reference/orders/create-order-with-member) in the API Documentation.
</Note>

## Card Management

After cards are sent out, you can manage them in these ways.

| Action                | Description                                                            |
| --------------------- | ---------------------------------------------------------------------- |
| **View all cards**    | See all cards in your organization, with filters to find what you need |
| **View card details** | Look at one card to see its info, status, and activity                 |
| **Resend card**       | Send a card to a member again (one at a time or many at once)          |
| **Activate card**     | Activate a card that is pending activation                             |
| **Replace card**      | Issue a new card if the original was lost or damaged                   |
| **Deactivate card**   | Deactivate a card (one at a time or many at once)                      |

## Role Access

Not all sidebar items are visible to every role.

| Section                           | Who can see it                                   |
| --------------------------------- | ------------------------------------------------ |
| **Card management → Orders**      | Organization Admins and Organization AP Contacts |
| **Card management → Redemptions** | Organization Admins and Organization Users       |
| **Card management → Activity**    | iQpay staff only                                 |

<Note>
  Organization Users see **Redemptions** under Card management, not Orders or Activity. If you need to view or manage orders, contact your Organization Admin.
</Note>