Fee Types

The fees

Fee	When it is charged	How it is calculated
Card Redemption Fee	Each time a member makes a purchase with their card	A flat amount per transaction. If the purchase is returned or voided, the fee is refunded.
Card/Offer Send Fee	Each time a card or offer is sent to a member	Either a fixed amount per card, or a percentage of the card’s load amount with a minimum and maximum cap
Physical Card Fee	Each time a physical card is mailed	A flat amount per card. If the card is refunded, the fee is refunded.
Program Setup Fee	Once, when your program launches	A one-time amount set for your program
Program Maintenance Fee	On a recurring schedule (for example, monthly)	A flat amount at the frequency set for your program. On your proposal or invoice, this fee may appear under a different name, such as a Customer Service Fee.
Per-Member Fee	On a recurring schedule	A flat amount for each enrolled member
Manual Fee	Rarely — for one-off charges or corrections	Added by iQpay with a description of the reason

How fees are billed

Fees work the same way as redemptions — they are paid with your platform credits, not billed separately.

The activity happens (a purchase, a card send, a scheduled charge).

The fee is deducted from your Program Balance right away.

When your balance runs low, it is refilled through the normal top-up process.

Your invoices itemize the fees for the period, so you can see exactly what you were charged for.

Not sure which fees apply to your program? Contact iQpay support at (888) 253-5667.

The fees