Fee Types - iQpay Resources

Some actions in the iQpay system have a fee. Most operating fees reduce your Program Balance when they are posted. Charges billed outside the balance appear only on their invoice. The fees that apply to your program — and their amounts — are set in your agreement with iQpay.

New program setup fees and card processing fees for credit-card top-ups are billed outside Program Balance. Older programs can keep a legacy setup-fee configuration. A charge billed outside the balance does not create a Balance History entry.

The fees

Fee	When it is charged	How it is calculated
Card Redemption Fee	Each time a member makes a purchase with their card	A flat amount per transaction. If the purchase is returned or voided, the fee is refunded.
Card/Offer Send Fee	Each time a card or offer is sent to a member	Either a fixed amount per card, or a percentage of the card’s load amount with a minimum and maximum cap
Physical Card Fee	Each time a physical card is mailed	A flat amount per card. If the card is refunded, the fee is refunded.
Program Setup Fee	Once, when your program launches	A one-time amount set for your program
Program Maintenance Fee	On a recurring schedule (for example, monthly)	A flat amount at the frequency set for your program. On your proposal or invoice, this fee may appear under a different name, such as a Customer Service Fee.
Per-Member Fee	On a recurring schedule	A flat amount for each enrolled member
Manual Fee	Rarely — for one-off charges or corrections	Added by iQpay with a description of the reason

How fees are billed

Fees configured to post to Program Balance work like redemptions:

The activity happens (a purchase, a card send, a scheduled charge).
When the fee posts, it is deducted from your Program Balance.
When your balance runs low, it is refilled through the normal top-up process.
Your invoices itemize the fees for the period, so you can see what was charged.

Fees billed outside Program Balance appear on their invoice but do not reduce the balance.

Where to see your fees

Balance History — fees that post to Program Balance appear in the Type column of a program’s balance history
Invoices — fees appear as grouped line items on each invoice, with quantities and totals

Not sure which fees apply to your program? Contact iQpay support at (888) 253-5667.