Orders & Cards

Creating Orders

Orders are how you send digital benefit cards to members. Here is how to create one.

Select a program

Pick the program you want to create the order under.

Choose products

Pick the benefit products to include (like food, personal care, or transit). All products in one order must come from the same card provider.

Assign members

Choose one or more members who will get cards.

Submit the order

Check everything and submit. Cards are created and sent to members by text, email, or through your system, depending on how your program is set up.

If you want to create orders using code, see the Create Order API in the API Documentation.

After cards are sent out, you can manage them in these ways.

Action	Description
View all cards	See all cards in your organization, with filters to find what you need
View card details	Look at one card to see its info, status, and activity
Resend card	Send a card to a member again (one at a time or many at once)
Activate card	Activate a card that is pending activation
Replace card	Issue a new card if the original was lost or damaged
Deactivate card	Deactivate a card (one at a time or many at once)

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