Funding bills (top-up and program launch) are due on receipt. Fee invoices (monthly) are due net-30.
Invoice types
Your program balance creates a few kinds of invoices:
Fees on invoices include card redemption fees, card and offer send fees, physical card fees, setup fees, and recurring maintenance and per-member fees. See Fee Types for the full list and how each is calculated. Monthly invoices cover the first through the last day of the prior month.
Invoice statuses
Click the download icon on any invoice row to get a PDF copy.
Due dates by invoice type
Expiry windows
Unpaid funding bills expire after a set window. Expiry is not forgiveness — the platform re-bills the full current shortfall the next time it checks your balance.When funding arrives and an unpaid auto top-up bill is no longer needed — for example, because you paid a manual top-up that covered the gap — the platform voids that auto top-up bill automatically. Deliberate manual bills are never auto-voided.
When a program closes
When a program closes, the platform settles the balance with one final close settlement invoice:- Any remaining fees are added to the invoice.
- If money is owed on the program, the invoice shows the amount due.
- If money is owed to you, the invoice shows a negative amount — a credit for the remaining balance. Your iQpay representative will arrange the payout.
- The program balance is brought to zero.